Practical Supervision

• create an awareness of barriers to effective supervision
• gain insight in their Leadership Style and how it affects Team Leadership and Effectiveness
• understand the nature and importance of effective planning and to enable supervisors to manage work assignments relevant to their environment effectively
  
• enlighten supervisors or managers to understand their role within the organisation as well as to know and understand organisational skill requirements, duties, principles and functions of ensuring organisational effectiveness
  
• develop an understanding of their roles as leaders and to develop skills with regard to the tasks of leading such as
  
• developing team spirit
• motivating team members
• effective communication and feedback
• working relationships: managing conflict and dealing with employees' relationship issues
• decision making and problem solving
• dealing with diversity
• develop the supervisor or manager's understanding and skills with regard to applying clear performance standards, setting controls, to measure performance and give performance feedback, to monitor daily production and safety targets, to control wastage and to take corrective action wherever necessary
• develop their skills in assessing team effectiveness
  

• The four primary functions of a supervisor
• A dynamic supervisor management model
• What makes a good supervisor?

• Typical problems that supervisors experience

• Key elements of planning
• The five planning steps
• Critical task inventory

• Four activities of the organising function
• Importance of organising in the management process
• Benefits of good organisation practice
• Delegation as organising tool
• Guidelines for specialised organising task for supervisors

• The Essence of Leadership
• The Pyramid of Leadership and Influence
• Impact of Leadership Style on your leading behaviour

• Twelve leadership tools: traits evident of a principle- and value-centred, character-based leader

• What motivates employees?
• Behaviours of supervisors/managers who motivate their teams
• Dealing with demotivated people

• The Essence of Effective Communication
• Obstacles to Effective Communication
• Nonverbal Communication and Body Language
• Assertiveness

• Maintaining effective working relationships
• Work-related relationships issues associated with the supervisor as person
• Decision-making and problem-solving

• Causes of conflict
• The symptoms of team conflict
• Five ways of managing conflict

• Five elements of empowerment
• Creating empowerment

• The effective coach: duties, skills and attributes
• A coaching process model
• Specialised coaching techniques
• The coaching appraisal process

• The activities of controlling
• Practical guidelines for managing the control process
• Setting performance standards
• Taking corrective action for improvement

• Guidelines for feedback on good performance

• A four days programme, or
• A 30 hour programme divided into approximately seven four-hour sessions, or
• An agreed upon programme time scheduling
  

• This is the best course I have ever attended to improve on Supervision. Please let the managers and Mine overseers attend it. Facilitators were brilliant. Thanks.
• I would recommend that all supervisors including management attend this course since it will help our company's growth.
• This course is a must and I strongly recommend it to all supervisors. It is a life changing experience.
• I wish this course could be presented to all the supervisors in the organisation. It really was an eye opener.
• This course really helps the supervisor to understand human behaviour and uniqueness which sometimes need the supervisors attention. It also gives the supervisor the correct channels to supervise.